FAQs

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

Do you ship internationally?

Yes, PurelyTap ships worldwide. Shipping times may vary based on destination and local customs clearance.

How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email so you can monitor your delivery in real time.

 What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the product within 30 days of delivery, provided it is unused and in its original packaging.

 What if my product arrives damaged or incorrect?

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no extra cost.